Loan Servicing

Due to our remote work structure, please send ALL correspondence electronically.
Monthly payments can be sent electronically or to the lockbox.

THE SERVICER’S SERVICER™

A leader in client satisfaction and service, Berkadia’s award-winning commercial loan servicing platform deftly guides our clients in managing their greatest economic and financial endeavors. From loan administration to cash and asset management, our expertise spans all commercial real estate products and market sectors, including commercial mortgage-backed securities, balance sheet lending, life company portfolios, agency programs and institutional-grade investments.

Commercial Loan Servicing Track Record

Loan servicing
portfolio
$400B
loan servicing portfolio UPB as of
October 31, 2023
Commercial
loan servicer
LARGEST
non-bank commercial loan servicer in the industry
Loans
serviced
20,968+
loans actively serviced
Servicer
ratings
HIGHEST
Primary Servicer ratings from Fitch, Standard & Poor’s and DBRS Morningstar

Standard & Poor's

April 2023
Primary STRONG
Master ABOVE AVERAGE
Special ABOVE AVERAGE

DBRS morningstar

December 2022
Primary MOR CS1
Master MOR CS2
Special MOR CS3

Fitch

July 2022
Primary CPS1
Master CMS2

LoanView®

LoanView® is Berkadia’s secure, proprietary web-based application that allows borrowers to view and manage their respective portfolios, providing online access to their loan information.

VISIT LOANVIEW®

WEBINAR: U.S. TREASURY UPDATE

Watch Berkadia’s Beyond Insights Webinar on Conceptualizing the 10-Year Treasury Yield, hosted on October 11, 2023. Hear from Berkadia CEO Justin Wheeler and Chief Market Strategist David Zervos from Jefferies.

RESEARCH, INSIGHTS and news

Access the latest market-driven insights, research and news from Berkadia.

News

No. 17 Residences Allapattah, Miami FL | Refinanced by Berkadia 2023

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News

Lakeside Village, Lakeland FL | Financed by Berkadia 2023

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News

Senior Housing Communities | Financed by Berkadia 2023

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News

Tavalo Tradition, Port St. Lucie FL | Financed by Berkadia 2023

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Specialties

Affordable Housing

In 2022, we advised on more than $5.2 billion across investment sales and mortgage transactions, and tax credit syndication engagements.

Hotels & Hospitality

In 2022, we advised on more than $1.3 billion across 72 investment sales and mortgage banking transactions.

Manufactured Housing

Ranked as Freddie Mac’s #1 Lender and Fannie Mae’s #2 DUS Producer for Manufactured Housing Communities in 2022.

Medical & Life Sciences

Since 2018, we’ve advised on more than $6 billion of investment sales and mortgage banking transactions.

Seniors Housing & Healthcare

In 2022, we advised on more than $595 million across 44 investment sales and mortgage banking transactions.

Single-family Rental & BuilD-to-rent

In 2022, we advised on more than $1.3 billion in investment sales and mortgage banking transactions.

Small Loans

Since launching in 2019, we have financed more than $1.4 billion across more than 600 multifamily small loans.

Student Housing

In 2022, we advised on more than $1.3 billion across 45 investment sales and mortgage banking transactions and were ranked Freddie Mac’s #2 Student Housing Lender.

Integrated Lending Solutions

Our Investment Sales platform is seamlessly integrated with a deep bench of Mortgage Banking professionals across the country.

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Agency Lending

Fannie Mae

#2 DUS Lender in 2022

Freddie Mac

#1 Freddie Mac Optigo and Conventional Lender in 2022

Housing and Urban Development

#1 FHA-insured Multifamily Lender for fiscal year 2023

JV Equity & Structured Capital

Berkadia JV Equity & Structured Capital specializes in arranging joint-venture investments and structured capital solutions with foreign and domestic capital sources.

What it Means to be Berkadia

There is no shortcut to success—acquire knowledge beyond your work routines and fully embrace change. We are all living in a very dynamic and fast changing world—challenge yourself and give your best every day.

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Mohammed Idris

VP
Primary Servicing

Something that this job has taught me is that I am not going to know everything right away, and that it is okay. Some of the employees have worked at Berkadia for over 15 years and some over 30!

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Tyler Shoch

Intern
Servicing

I couldn’t be happier making the transition from banking to the commercial real estate industry. CRE is such a dynamic industry and there is always something new to learn.

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Mark Durovka

AVP
Servicing Portfolio Manager

The biggest thing that stood out to me when I was interviewing with Berkadia was that the interviewers had a calming presence and it felt more like a conversation. The relaxed yet thoughtful nature of the interview allowed me to be comfortable yet confident with my responses.

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Joe McSweeney

Intern
Servicing

I strongly believe in and encourage everyone to challenge oneself constantly and become a better version of yourself. No matter what profession you are in or what drives you, there is always an ocean of knowledge you can explore and that is the only way we can truly grow.

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Divyesh Agrawal

Senior Manager
Servicing Operations

Everyone I have met and worked with has been so nice and helpful, the employees at Berkadia really want the best for their interns and will go out of their way to help them.

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Erik Ojert

Intern
Servicing

Read More BeBerkadia Spotlights

Leadership

Mark McCool

President – Berkadia Commercial Real Estate Services

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