The Opportunity

“Job Description

Title:                               Assistant Manager – Employee Transport Services
Department:               Facilities and Administration
Reporting To:             Senior manager – Administration

 PURPOSE OF THE POSITION:

This position is responsible to monitor the day to day employee transport operations across all locations (Hyderabad, B’lore and Gurgaon). Reviewing operations on periodical basis to ensure all safety and security standards has been met by the service providers as per the company guidelines. Ensuring employee seamless transportations, OTA and OTDs to inline with shift schedules. Exploring options to improve the services by connecting business and by the way of feed back analysis.

 Major Accountabilities (duties may include but are not limited to)

·  Monitoring Transport application (Moveinsync) performance and coordinating with service providers in case of any issues or service gaps.

·       Assessing the current operations and recommending the best practices.

·       Connecting with business to understand the on-ground issues of the employees and tracking the same for timely closures.

·       Overviewing employee transport operations on daily basis and addressing the service gaps within the timelines.

·       Preparing and validating the final billing of cabs and bus service providers.

·       Preparing weekly/ monthly MIS reports of Employee transport operations

·       Coordinating with all the service providers to adhere 100%  compliance in terms of EHS of cab/ drivers and training schedules.

·       Guiding the team members in day to day activities i.e, rostering, routing, cab allocations, cab occupancy, EHS, Adhoc/Non shift bookings etc.,

·       Ensuring resources availability in shifts and monitoring the trips to ensure OTA and OTD as per SLA across all locations.

·       Conducting monthly reviews with all transport service providers to improve the service levels and sharing vendor performance score cards.·       Recording MOMs, Imp communications and tracking the pending points on periodical basis.
·       Implementing SLAs and penalties to all the service providers and monitoring the performance levels on day today basis.
·       Tracking of monthly transport costs Budgeted Vs Actuals
·       Identifying the areas of cost savings.
·       Conducting transport helpdesk to address the employee requests.·       Preparing notifications on Employee registration process, Do’s and Don’ts, No shows, transport processes etc., as and when required to educate the employees on transport application and guidelines.
Title of Immediate Supervisor:          Senior Manager – Administration

Title of Next Level of Supervisor:     SVP – Finance and Administration

PRIMARY CUSTOMERS OF THIS POSITION AND TYPE OF CONTACT

The primary customers for this position would be Facilities vendors, Employees, Administration team, and the visitors. The type of contact would be primarily through Voice and e-mail.

 Title/Department/Outside Contacts                                           Frequency    
Sr Manager – Administration                                                       Daily
Facilities and Administration team                                            Daily
Other business groups                                                           As per requirement
QUALIFICATIONS REQUIRED (including education, experience and skills)
Graduate, preferably with 10 years of experience in Employee transportation and Administration in MNC with fleet operations of Min 300 cabs/10buses/ 1200 employees.
·       5 years of experience as Team lead.
·       Hands on experience in ETS App (Moveinsync) and billing.
·       Willingness to work in multiple shifts.
·       Analytical skills
·  Proficiency in MS Office
Interpersonal Skills
· Must have the ability to prioritize tasks and understand the importance and urgency of specific requests
·  Exhibits respect to other team members and management
· Ability to work independently and / or part of a team.
Organizational Skills

·   Exhibits an appropriate sense of urgency in managing responsibilities.
·  Excels in managing customer expectations with consistent results.
·  Consistently sets goals for themselves and effectively manages the responsibilities of their desk.

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Perks & Benefits

Berkadia offers the best-in-class benefits to enable an enjoyable work environment for the employees. Key benefits include –

• Leaves: Berkadia offers a comprehensive leave policy that not only helps you to plan holidays and personal milestones, but also covers exigencies such as sickness and bereavement.
• Transportation: Berkadia offers free transportation to every employee, irrespective of their shift timings.
• Medical Insurance: Berkadia has an inclusive medical insurance policy that covers the family members of the employees, including parents.
• Learn while you Earn: Berkadia encourages employees to learn new skills by sponsoring degrees, certifications, training, and workshops.
• Wellness: Berkadia has an extensive wellness program that includes annual health check, eye checkup, dental screening, OPD reimbursement, and Employee Assistance Program.

About Us

Berkadia, a joint venture of Berkshire Hathaway and Jefferies Financial Group, is a leader in the commercial real estate industry, offering a robust suite of services to our multifamily and commercial property clients. Powered by deep relationships and industry-changing technology, our people sell, finance, and service commercial real estate, providing support for the entire life cycle of our clients’ assets.                                                           

For details about India operations, please visit https://berkadia.com/india/

While this job description is intended to be an accurate reflection of the job requirements, management reserves the right to modify, add, or remove duties and to assign other duties, as necessary.